Kent Reliance
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Helpdesk/Support Administrator


Salary: £25,000


We are a retail bank with our roots in Kent.  With our ambitious strategy we need to recruit a Helpdesk/Support Administrator to join our Business Systems Innovations Team within IT.


Located at our Head Office in Chatham, you will provide customers with a high level of first line support as well as operational support to the business and support to the Bank’s core banking IT operations.


To apply for this role candidates must:

Be reliable and have integrity

Have a concern for quality, accuracy and attention to detail

Have the ability to co-operate and work effectively as part of a team

Have the ability to work effectively under pressure

Have good administration skills

Have the ability to learn quickly and apply new skills effectively and confidently

Be organised with the ability to prioritise and manage own work load

Have excellent communication skills, a friendly attitude and friendly telephone manner

Have a common sense approach with the capacity to use initiative within guidelines


Experience and Technical Competencies

High level of knowledge or equivalent training in computing

Previous exposure to working on a technical support desk

Knowledge and practice of Windows 2000/2003/XP/7 and Apple Macs

An understanding of:

 1. - OS400 Knowledge with CL scripting and administering applications:

  - Client Access for Windows

  - InterForm/InterWord

  - Thenon/Change Manager

  - Messenger

  - NoMax Replication


2.  - Lotus Domino 8 environment and administration

3. - Citrix

4. - Sage 50

5. - Microsoft Office

6. - VMWare

7. - Symantec Antivirus

8. - SafeGuard Encryption


A strong desire and the ability to keep up to date with developments in the industry will be required.


To apply, simply send us a covering letter telling us why you would be the ideal candidate for the role, your CV and current salary package to:


Closing date for applications is 18 December 2012


Candidates must be authorised to work in the UK.




Published: 05-12-2012


Job id:329502104

Job Type:Full-time

Contact person:

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