Senior Service Delivery Manager (ITIL V3, 3rd party supplier)

Senior Service Delivery Manager (ITIL V3, 3rd party supplier, Application, Infrastructure, SLA, KPI, Transition, Stakeholders, Cost Optimisation)

Senior Service Delivery Manager (ITIL V3, 3rd party supplier management, SLA, KPI, Transition, Stakeholders, Cost Optimisation)

Sand Resources has an excellent opportunity available for a strong high calibre Service Delivery Manager with extensive experience of managing complex IT Services for a client based in London. The candidate must be ITIL V3 Qualified (or equivalent) and experience of managing large teams and budgets.

Senior Service Delivery Manager Role:
*Plan and lead all activities within the Service Delivery function.
*Ensure that all agreed Service Level Agreements (SLAs) are met or exceeded by 3rd party suppliers.
*Communicating with senior business managers to advise, influence and determine strategic business needs.
*Working with peers to develop IS strategies and set IS policies.
*Manage teams and matrix manages on a daily basis.
*Managing relationships with external organisations and operational IS contracts.

Senior Service Delivery Manager Role Skills/Experience:

*A proven track record in building effective relationships with suppliers, internal and external stakeholders.
*Technical knowledge of
*Candidates should have experience of ITIL v3 processes and improving processes.
*Experienced IT professional with evidence of a strong technical capability developed at a senior level in a customer focussed environment.
*You will possess strong communications, relationship building, negotiation and influencing skills combined with budget management and control skills and experience.
*You will have demonstrable people and professional leadership skills.

Please send your CV for immediate consideration and a full job description.


Sand Resources is an equal opportunity employer committed to a policy of treating all employees and job applicants equally. It is our aim to take all reasonable steps to employ and promote on the basis of ability and qualifications without regard to race, religion, colour, sex, age, national origin, disability or sexual orientation. Our recruitment takes place based only on skills and experience of the candidates. Sand Resources is acting as an employment agency in relation to this vacancy.