2nd Line Helpdesk Engineer

Sevenoaks, Kent
20 Mar 2017
24 Mar 2017
Contract Type
Full Time

2nd Line Helpdesk Engineer




Network / IT Support Engineer with Helpdesk, Server, Desktop and Exchange experience required to join an expanding company based near Sevenoaks in Kent. This offer is for a permanent position with 42.5 hours per week and 32 days holiday entitlement with additional benefits.


Key Skills & Background

  • You will be expected to demonstrate a solid level of knowledge in Windows Server, Microsoft Desktop Operating Systems and Exchange Server.
  • Excellent communications skills (specifically oral, literacy & numeracy)
  • Experienced problem solver
  • Experience of SharePoint, Server Hosting (specifically VMware & Hyper-V) and Cisco IOS would be advantageous.
  • 1 to 2 years of previous experience on a helpdesk or as a site engineer.


About the Role

  • You will work as part of a dedicated team of engineers within a busy IT company
  • You will be expected to work through helpdesk tickets and have the opportunity to go on-site and visit clients
  • The existing team is efficient and friendly as it deals with all kinds of support issues generated by the customer base. There is an approximate 50/50 split of time in and out of the office
  • You will need to thrive on multi-tasking as you complete tasks like installing servers, replacing workstations, resolving OS faults as well as identifying and resolving network connectivity issues
  • You will be given responsibility for your own projects where you will be expected to manage every technical aspect whilst maintaining constant liaison with the client
  • You will primarily use the products and services within our established portfolio to recognise new business opportunities and then escalate them into new sales. The role includes making suggestions to the client concerning future improvements in line with their individual business needs.

Our client is an expanding business to business IT specialist. Engineers are client focused and are expected to manage every aspect of customer accounts at both the granular and strategic levels. The right person will be presented with a challenging and dynamic role delivering high quality services to the customer base.

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