Duty Manager - Sheppey Leisure Complex

18 May 2017
22 May 2017
Contract Type
Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, home affairs, local government, science, technology, transport and the commercial sectors. Sheppey Leisure Complex are recruiting for a Duty Manager to work full time, 39 hours per week Visitors come from all over the island for a great day out at Sheppey Leisure Complex. Located in the town centre of Sheerness, the whole family can enjoy two swimming pools as well as giant pool inflatables, Water Walkez and soft play in the Adventure World. We also offer a state of the art fitness suite suitable for all abilities and styles of fitness training and a workout studio offering over 20 classes a week. The Duty Manager's role is to manage the facility on a day to day basis ensuring all activities are delivered to a high standard with safety as the first priority. The role will involve a high level of customer interaction as well as the deployment and supervision of the operational team. In addition, the role will involve taking control and responding in the event of any emergency situation. Duties and Responsibilities Ensure that the facility is opened and closed in accordance with procedures and monitor the security of the building during all opening hours. Inspect and monitor the facility throughout the day in accordance with the Serco Leisure Integrated Management System (SMS) procedures and deploy staff as required to respond to any issues identified. Lead, direct and motivate the operational team to ensure a quality service delivery. Ensure appropriate deployment of staff to meet the daily programme. Provide information, instruction, induction and training to operational staff to ensure they fulfil their roles in an efficient and safe manner. Control and manage events such as accidents and emergencies. Ensure compliance with statutory requirements and company policies and procedures, e.g. as outlined within SMS. Maintain a high profile throughout the facility and respond positively to customer needs, expectations and comments. Undertake cash and transaction reconciliation and ensure cash security is maintained and financial procedures are complied with. Undertake disciplinary and grievance investigations and chair hearings as required. Ensure the absence management policy is effectively applied. Attend training sessions in order to demonstrate competency and maintain a valid qualification. Skills and Experience The Duty Manager will possess a Royal Lifesaving Society National Pool Lifeguard Qualification and Pool Plant Operators Certificate (where appropriate) a First Aid at Work Certificate. The following are also desirable: An IOSH Managing Safely Certificate (or equivalent) A drug and alcohol testing certificate Level 3 Qualification in a relevant discipline The Duty Manager will have experience of facility management at a supervisory level and confidence in applying management systems. The Duty Manager should also have a working knowledge of Health & Safety at Work legislation and its practical application. The individual should also have some experience in leisure or a service led background. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as www.totaljobs.com/job/73871710