Accounts Graduate Software Support

Location
Maidstone, Kent
Salary
£16,000 - £21,000
Posted
19 Jun 2017
Closes
17 Jul 2017
Ref
VR/02006DRG
Sector
Technology
Contract Type
Permanent
Hours
Full Time

Accounts Graduate Software Support
Maidstone
Salary: £16k - £21k DOE
Ref: VR/02006DRG


We would also very much welcome applications from recent Accounts / Finance Graduates with some form of customer service experience looking to join a well established Software House who are a leading global supplier of accounts and audit systems to firms of accountants and commercial entities.


We are looking to recruit as a matter of some urgency as some of their existing team members have just been promoted to other areas of the business including development and training. This is very much a long term career for the right candidate


As Support Engineer you will provide telephone and remote support for their accounts software product.
You will respond to enquiries from their customers received by telephone, email and other media, and you will be offering solutions in an efficient and pleasant way whilst maintaining high levels of professionalism and confidentiality. Sometimes more detailed investigations will require you to work with other members of the team to identify and resolve problems


You should of course have a desire to learn extensively their Accounts Software solution and, of course, full comprehensive training will be supplied.


You will be part of a highly skilled team of support professionals that have a focused approach to delivering exceptional customer service.


Skills requirements

  • High level of IT literacy
  • Excellent telephone manner
  • Effective communication via telephone, email and letter
  • Effective customer service skills
  • A desire to work in a busy, dynamic environment
  • The ability to plan and self-organise
  • The ability to share knowledge with team members to improve overall effectiveness
  • A desire to constantly learn and adapt to the changing demands of the Accounts Software industry

 

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