Call Handler - Collections Agent

Location
Maidstone, Kent
Salary
£20000 per annum + Monthly Bonus Scheme and Benefits
Posted
14 Jul 2017
Closes
11 Aug 2017
Ref
CTC/CC
Contact
Cathy Taylor-Colville
Job Level
Trainee
Contract Type
Permanent
Hours
Full Time
An established professional services firm is looking for an enthusiastic consumer collector with call handling experience. In order to join this growing team, you will have excellent customer rapport building skills and an impeccable phone manner.

Duties will include speaking with and negotiating with customers, receiving inbound and
making outbound calls, updating the CRM system, maintaining diary notes, investigating
cases and adhoc duties as required.

In order to be suitable for this role you must have experience working with repayments and an understanding of FCA and TCF guidelines.

The ideal candidate will be able to clearly demonstrate the presence of core competencies with regards to:
oeffective communication
oinfluencing skills
onegotiating skills
orapport building
ocustomer focus
oteamwork
ofocus on achievement
oquality focus
ocontinuous improvement
oa team player

Personal Specification - Core Competencies, Skills & Knowledge Requirements

The ideal candidate will have a proven track record in a collections role with an understanding of FCA and TCF guidelines.

With specific regard to some of these competencies and in addition, the Consumer Collector must be articulate, literate & numerate with excellent computer skills. A flexible approach is essential as additional/amended hours may be required to meet the business needs.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...