Victims of Slavery Support Service Client Adviser
VICTIMS OF SLAVERY SUPPORT SERVICE CLIENT ADVISER
Location: Dover Full Time - 37 hours per week
Maternity cover 4th September 2017 until 31st March 2018
Salary: £20,800 increasing to £25,200 post qualifying period
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.
We are currently recruiting for a VSSS Client Adviser within our Dover office.
The scope of this role is to work as part of the Migrant Help Victims of Slavery Support Service team and to provide a professional support service to victims of trafficking and ensure a seamless service to clients. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary. The post-holder will work consistently to ensure the continuous local development of the support service; he/she will ensure that all advisory processes and procedures are efficient, professional and consistent at all times. The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values.
The successful post holder ideally will have experience (but not essential) working with clients who present complex needs, including mental health, substance mis-use and people in highly sensitive and emotionally challenging situations. The successful candidate will preferably demonstrable experience of providing information and advice within frontline operations. We are seeking a person who has the ability to manage a complex caseload, work under pressure whilst empathically working with people facing transition and uncertainty. Excellent listening, communication and IT skills in word processing and spreadsheets is essential. The ideal candidate will exercise the ability to negotiate and liaise with other agencies on behalf of clients and have the ability to absorb complex written information and explain it to the client including the use of an interpreter. The post is subject to an enhanced DBS check.
To apply for this role please send a CV and covering letter, indicating how you meet the role requirements and person specification of the role as outlined in the job description, to the Human Resources team
For more information on this vacancy and for the full job description and person specification please visit our website: www.migranthelp.org/vacancies
Please note that only successful candidates will be contacted.
Closing date: 18th August 2017
Migrant Help is proud to be an equal opportunities employer.