Clerical Assistant - Online Support

Location
Kent, Orpington
Salary
Negotiable
Posted
08 Aug 2017
Closes
05 Sep 2017
Ref
DKSVS1
Contact
Daryl Kay Sanderson
Job Level
Administrator
Contract Type
Permanent
Hours
Full Time
A fantastic opportunity has arisen to join an established team offering online support to new and existing clients, ensuring all enquiries are dealt with in a timely, effective manner and to carry out all required administrative related tasks are completed efficiently with the aim of increasing and maximising usage of the online system.

You will be the champion for the online systems promoting and supporting customers. You will be responsible for both outbound and inbound calls, emails and mail. You must have strong relationship management skills.

Responsibilities will include but not be limited to:
Acting as primary contact for the online systems, dealing effectively and professionally with telephone, email and mail requests, answering queries, taking responsibility for processing each enquiry through to a satisfactory conclusion.
Promote the benefits of the online system and provide guidance to the clients on its use.
You will champion excellent customer service, taking ownership of the online process and continually reviewing the systems for efficiency improvements.
You must be able to demonstrate an understanding of processes, skills and technical knowledge by fully utilising the online system and be involved in testing any change/releases to the system.
Assist with coaching and mentoring junior/less experienced team members.
Full training will be given

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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