Inbound Customer Service Advisor - Contact Centre - Available Immediately
Inbound Customer Service Advisor - Contact Centre Available Immediately £16,500 plus EXCELLENT bonus and benefits The Role 1-2 years call centre experience Ability to handle inbound efficiently to keep within our service levels and direct calls appropriately. You should have excellent communication skills and be able to work as part of a team to achieve individual and team targets. Working Hours 37.5 hours per week, shift patterns within opening hours: Monday - Thursday 8.00am- 8.30pm, Friday 8.00am- 6.00pm and Saturdays 9.00am- 1.00pm Key responsibilities: To take incoming calls from existing clients and update or direct them accordingly.To be able to qualify potential new clients To work towards and achieve daily, monthly and yearly targets as directed by the TL's and Contact Centre Manager. To help generate new business through the encouragement of referrals from existing clients. Actively promote any products or services either from out client or partner organisations. Attend training sessions and actively research under own initiative to develop skills and knowledge in order to attain key levels of competency within desired timeframes. Fully utilise databases and other systems to work effectively and efficiently, providing a detailed chronology of events in the database relating to individual clients. Carry out any task deemed necessary for the ongoing success of the company. Benefits and Bonus Our client offers a fantastic place to work and we offer opportunities for career progression and personal development as well as other impressive benefits: good holiday allowance, contributory pension, cash back health cover, performance related bonus and, of course, discounts via our intranet site including Cinema tickets, Local restaurants, supermarkets and so much more We recognise success with incentives and rewards as well as celebrating our employee of the month.