Customer Service Technician

Recruiter
Location
Sittingbourne, Kent
Salary
Salary - £15,000 - £18,000 dependant on experience
Posted
11 Oct 2017
Closes
08 Nov 2017
Ref
1001
Job Level
Trainee
Contract Type
Permanent
Hours
Full Time

Customer Services Technician

   

NOxBOX Limited in Sittingbourne is seeking a Customer Services Technician to join our busy team.    We are looking for a flexible individual with excellent planning skills and a “can do” approach to a fast moving and demanding customer environment.  Reporting to the Customer Services Team Leader, based primarily at the Sittingbourne office:

Key Responsibilities include:

  • Service and repair of ICU medical devices
  • Final QA testing of ICU medical devices
  • Decontaminating ICU medical devices
  • Updating customers with Engineers reports and device repair/service progress via internal ticket system
  • Assist the Customer Service Team with technical support queries
  • Assist the Customer Service Team with the creation and update of Work Instruction Procedures
  • Support the Production department with product testing
  • Any other reasonable duties the business may require

     

Personal Specification:

  • 5 GCSE’s or equivalent
  • Computer literate with good Microsoft Office experience
  • Excellent communication skills
  • Strong team player and networker who enjoys developing and maintaining relationships with a wide range of internal and external customers and colleagues
  • Able to prioritise activities and manage own time effectively

    The role will include on-site training; including PCB diagnostic & repair and pneumatic component diagnostic & repair.

This role will suit a individual that wants to start a career within a Service/Technical role as on the Job training will be given.

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