Technical Support Engineer (UNIX / LINUX)

Location
Whitstable, Kent
Salary
To £28k
Posted
12 Jan 2018
Closes
15 Jan 2018
Ref
VR/02087J
Sector
Technology
Contract Type
Permanent
Hours
Full Time

Technical Support Engineer (UNIX / LINUX)

Whitstable

up to £28k

VR/02087J

We are looking for a Linux / Unix Support Engineer with 2+ years' experience to join a growing Big Data provider.

Responsibilities

• Work as part of a team providing professional and comprehensive support to customers

• Dealing with customers' technical issues by email or over the telephone on a daily basis

• Maintaining / improving technical diagnostic information for different solutions / products / customers

• Working alongside project development teams to both gain experience of the product / solution and assist in testing, integration and deployment

• Providing customer feedback on their issues as they are progressed and record any interactions within the call handling system

• Recreating problems in-house and providing evidence where bug fixes are required

• Availability to attend customer visits on very complex technical support issues that might affect sales and sales pipeline

• Provide out of hours cover for Priority 1 support calls (initially 1 weeks in every 4) - £25 per hour if called - mobile phone, laptop, etc. provided

Qualifications

ESSENTIAL REQUIREMENTS:

• Proven experience supporting UNIX environments with in-depth knowledge of at least one of the core flavours such as Sun Solaris, HP-UX, AIX, Linux (Red Hat or Suse)

• Knowledge/experience of working in distributed, cross platform server environments

• Good diagnostic skills - ability to work logically and methodically

• Good communicator - verbal and written

• Fast learner, able to multi-task and work under pressure

 

DESIRABLE REQUIREMENTS:

• Programming and shell scripting skills (Python/Bash)

• Knowledge of Databases and SQL

• Previous experience of clustering environments

• Experience with logical volume management

• SAN & Storage experience and exposure

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