Graduate Software Support Analyst - SQL

Location
Dartford, Kent
Salary
£17-21k
Posted
12 Jan 2018
Closes
15 Jan 2018
Ref
VR/02172J
Sector
Technology
Job Level
Graduate Trainee
Contract Type
Permanent
Hours
Full Time

Graduate Software Support Analyst - SQL

Dartford

£17,000 - £21,000 depending on experience

VR/02172J

 

Our well-established client provides specialist software system support, implementation, development and consultancy services. We are ideally seeking a confident I.T. Graduate with good database and SQL skills (interrogating data, running queries, problem solving, etc.). Full training will be provided.

 

The main duties of the role will be:

 

· To handle helpdesk calls supporting specialist software

· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs

· Ensure that all actions are recorded in the Helpdesk system

· Investigate the work and resolve all software issues in accordance with SLAs

· Provide users with timely updates regarding their call

· Advise the user on appropriate action and record all case actions

· Identify and escalate any calls to ensure SLAs are met

 

DESIRABLE requirements:

 

· Knowledge of written SQL

· Previous technical helpdesk experience

· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging role

· A basic knowledge/interest in programming

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