Customer Service Specialist (First Line)

Location
Rochester, Kent
Salary
£20000 - £24000 per annum + Bens
Posted
14 Feb 2018
Closes
14 Mar 2018
Ref
DKS/CSS2
Contact
Daryl Kay Sanderson
Job Level
Administrator
Contract Type
Permanent
Hours
Full Time
A fantastic opportunity has arisen for two customer service specialist to provide front-line support ensuring high quality product and service delivery. Working on a follow the sun shift pattern between 6am and 5pm. You will be a solutions oriented team player who seeks out information, training and other resources needed to facilitate your own development. You will be required to work weekends in order to answer any incoming customer requests via phone and email efficiently.
Responsibilities will include but not be limited to:
Setting up and activating new accounts
Processing customer orders
Troubleshooting system components
Assisting customer in generating immediate solutions to existing and potential problems.
Performing regular account maintenance to ensure accurate customer contact and billing information.
Answering any billing and general account enquiries along with processing customer payments
Co-ordinate distribution of products and services.
You must be able to demonstrate the ability to listen carefully and to communicate ideas clearly and concisely. You must have clear diction.
You must have at least 2 years customer service experience with at least 1 year spent in a call centre.
Knowledge of audio systems and familiarity with electronics would be an advantage. You must be proficient with MS Windows Office Suite and have the ability to type at a minimum of 35 wpm. Ideally a second language (French, Mandarin or Spanish) is preferred.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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