Customer Service Specialist (First Line)

Rochester, Kent
Up to £24000 per annum + Bens
21 Feb 2018
21 Mar 2018
Samir Islam
Job Level
Contract Type
Full Time
Looking for an exciting new opportunity working in an organisation that thrives on customer focus and provides staff an excellent working environment?

We are looking for Customer Service Specialist providing front-line support, information and solutions to the clients needs and responsible for ensuring high quality product and service delivery that meets or exceeds customer expectations.

The following is a list of general job responsibilities for the Customer Service Specialist position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.
Answer incoming customer requests via phone and email efficiently and professionally
Set up and activate new accounts
Process customer orders
Troubleshoot system components
Assist customers in generating immediate solutions to existing and potential problems
Perform regular account maintenance to ensure accurate customer contact and billing information
Accurately answer billing and general account inquiries and process customer payments
Coordinate distribution of products and services
Ensuring customer service standards are met or exceeded
Adhere to company policies and procedures while driving efficiencies and profitability

Required Qualifications
2 years of customer service experience
1-2 years call center experience preferred
Knowledge of audio systems and familiarity with electronics preferred
Proficiency with MS Windows Office Suite
High School Diploma or GED required
Must be able to type a minimum of 35-40 wpm
French or Spanish fluency is a big plus!

Required Skills/Competencies/Behaviour
Leads by example and exemplifies the company's Core Values in action and behaviour
Ability to actively and effectively engage customers via phone, email, and in person
Superb communication skills, including active listening, verbal and written
Excellent time management and multi-tasking skills
Strong attention to detail
Proven ability to provide outstanding customer service
Ability to deal with difficult situations with tact and proper judgement under pressure
Ability to meet strict internal and external timelines / milestones
Able to effectively provide, receive, and respond positively to constructive feedback
Ability to anticipate, identify and respond to changing business priorities
Ability to produce professional documents, including spreadsheets, correspondence and e-mail
Inspires others through his/her work ethic, professionalism and work integrity
Learns quickly in a fast-paced growth environment
Natural sense of urgency
Solutions-oriented team player
Seeks out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
Regular and predictable attendance is an essential function of this position

Special Position Requirements
Must be able to lift up to 10lbs unassisted
Required to work weekends and holidays; overtime may also be required

Work Requirements
Oral Comprehension - the ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - the ability to communicate information and ideas in speaking so others will understand.
Speech Clarity - the ability to speak clearly so others can understand you.
Speech Recognition - the ability to identify and understand the speech of another person.
Near Vision - the ability to see details at close range (within a few feet of the observer).
Reading Comprehension - understanding written sentences and paragraphs in work related documents.
Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to perform primarily sedentary work (sitting or standing) for long periods of time, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
Must be authorised to work in the United Kingdom.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

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