Service Co-ordinator

Kent, Sevenoaks
£23000 - £28000 per annum + Bens
26 Feb 2018
26 Mar 2018
Paul Devlin
Job Level
Contract Type
Full Time
Our client provide facilities management services to commercial clients.

They have an exciting opportunity for a Service Coordinator to be responsible for providing support to the Operations/Services Director and Service Engineers team ensuring a 5 star service is experienced by the customers/clients and end users. This role involves coordinating the customer enquiry from beginning to end ensuring that excellent customer service is provided.

The Service Coordinator is the main interface with clients and is responsible for planning work schedules to make sure clients' needs are being met according to the agreed objectives for client care.

Duties include planning the day for the service maintenance engineers, communicating with both members of staff and customers.

The Service Coordinator will follow the journey through by gathering information for the completed work and communicating this with the customer and internal staff.

Main Roles & Responsibilities

Daily tasks for the Service Coordinator will include:

* Coordinating jobs with service maintenance engineers
* Monitoring and following through to completion of jobs
* Preparing certain quotes to customers
* Liaising with suppliers/contractors
* Booking of appointments for customers; for servicing maintenance of customer site systems
* Preparing daily report for KM Services/Operations Director
* Liaising with staff regarding telephone queries and messages
* Control of monitoring accounts and applying for specific customer information
* Assisting with general office duties when required
* Development into arranging installation works may be required, which will include liaising with Service Engineer/Project Contract Manager/Director on site works
* Providing weekly reports on jobs logged / completed / outstanding
* Providing figures for monthly KPI reporting
* Providing contract information on a monthly basis to Directors/Service Engineers for contract reports
* To promote and adhere to KM Services policies and procedures e.g. HR; Health & Safety;
* Attend weekly or monthly staff meeting, as required
* Dealing with renewal of engineers' qualifications


Must have a good level of education e.g. GCSE, Business Administration Studies, BTEC or NVQ certifications, proven helpdesk coordinator experience in a similar industry; strong knowledge of Microsoft office packages; knowledge and understanding of commercial property related issues.

Ability to work under pressure and on own initiative.
Proactive in working environment.
Previous track record in a similar role.
Understanding financials and budgets.
As a large portion of the day is spent on the telephone, so a good patient manner is vital in this role

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