2nd Line Server and BAU Support Technician

London, Greenwich
£28000 - £42000 per annum + Bens
26 Feb 2018
26 Mar 2018
Daryl Kay Sanderson
Job Level
Contract Type
Full Time
Are you a 2nd Line Support technician looking for your next step up? We are looking for a 2nd/3rd Line technician to provide technical assistance and BAU to remote customers. You must have good technical knowledge ideally with an MSP and have strong communication skills to understand the customer problems and to be able to explain the situation and solution.
Responsibilities will include but not be limited to
Performing remote troubleshooting through diagnostic techniques and asking pertinent questions.
Determining the best solution based on issues.
Assisting 2nd and 3rd Line technicians with server and BAU issues.
Direct unresolved issues to the next level of support.
Accurately record events and issues and the resolution in relevant logs.
Providing feedback or suggestions by customers to the appropriate internal teams.
Identify and suggest possible improvements on procedures.
You must have previous experience as a 1st Line Support Technician ideally in a help desk situation with a good understanding of computer systems (routers and switches) mobile devices and other products
You must have the ability to diagnose and resolve technical issues in a timely manner, and be proficient in English both written and spoken.
Ideally you will be ITIL v3 accredited, with Microsoft MCSE and Cisco networking knowledge. HPE and DELL hardware knowledge would be a distinct advantage.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

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