Client Services Adminstrator

Location
Maidstone, Kent
Salary
£17000 - £18000 per annum
Posted
05 Mar 2018
Closes
02 Apr 2018
Ref
SH/AdminCS
Contact
Sandie Harris
Job Level
Administrator
Contract Type
Permanent
Hours
Full Time
Our client is part of a growing group of companies who are the 4th largest mail delivery operator in the UK. They specialise in national and international mail and courier distribution services, hybrid mail solutions, and bespoke e-commerce and fulfilment solutions.

We are looking for a positive, conscientious, reliable Administrator to join the hardworking, customer focused team. The ideal candidate will answer the telephone, take messages, deal with queries via email and solve problems effectively via various routes of communication. You will give quotations and log complaints where required and have the ability to maintain a high level of customer service whilst dealing with internal administration duties and supporting the rest of the team. Candidates should be hardworking, organised and be able track queries, deal with issues, learn quickly and relish a challenge. Candidates should show initiative and work very well under pressure.

Duties will include:

Answering the telephone and emails

Dealing with quotations, queries and complaints and logging them accordingly

Meeting Client Reporting Deadlines, daily, weekly and monthly

Liaising with staff internally and service providers to ensure client satisfaction at all times

Problem solving surrounding delivery issues or any other client queries

General Office Administration

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

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