Customer Service and Social Media Executive

Location
Sevenoaks, Kent
Salary
£22000 - £23000 per annum + Bens
Posted
05 Mar 2018
Closes
02 Apr 2018
Ref
SH/CSSM
Contact
Sandie Harris
Job Level
Administrator
Contract Type
Permanent
Hours
Full Time
Our client is a leading supplier of car accessories and they are seeking an adaptable and practical customer service and social media exec to join their team.

The role is giving potential customers advice prior to making a purchase and to answer any queries they may subsequently have. In the main, contact is made to them by telephone and email or in person at their office. It is therefore important that you can interact with customers in a smart, polite, friendly and professional manner.

Responsibility would also be to develop and regularly update the social media platforms.

Main responsibilities:
Responding to customer questions by email, phone and in person
Dealing with customers who come to their offices
Liaising with customers and carriers regarding any delivery issues
Regular updating of social media platforms

The successful candidate must:
Be a quick learner and have the ability to retain information
Have good diction and possess an excellent telephone manner.
Must have a good grasp of the English language including accurate spelling, grammar, hand writing and punctuation. It is important to be able to compose and respond to emails in a friendly professional manner.
Be able to engage in direct customer interaction by phone, email and in person
A keen interest in cars would be a distinct advantage

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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