Customer Service Representative

Location
Kent, Kings Hill
Salary
£19000 - £20400 per annum + Great Bens
Posted
06 Mar 2018
Closes
03 Apr 2018
Ref
CTC/CCC
Contact
Cathy Taylor-Colville
Job Level
Administrator
Contract Type
Permanent
Hours
Full Time
An established financial services firm is looking for an enthusiastic customer service representative with call handling experience. We are seeking a highly motivated, self-reliant individual to work within a busy pro-active Corporate and Private Client Team. Providing an efficient and effective customer service to existing and prospective customers, you will actively promote their products and services.

Your duties will include speaking with customers and delivering an efficient and effective service to exceed expectations consistently. You will be receiving inbound and
making outbound calls, actively promoting products and services, maintaining customer notes and adhoc duties as required.

The ideal candidate will be able to clearly demonstrate the presence of core competencies with regards to:
oeffective communication
oinfluencing skills
onegotiating skills
orapport building
ocustomer focus
oteamwork
ofocus on achievement
oquality focus
ocontinuous improvement
oa team player

Personal Specification - Core Competencies, Skills & Knowledge Requirements

The ideal candidate will have a proven track record in a call handling roles with experience in building customer relationships and managing customers expectations.
You must be articulate, literate & numerate with excellent computer skills.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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