Senior IT Account Manager
Senior IT Account Manager
Salary £30k + uncapped commission
Our client is a well-established Technology company based near to Paddock Wood with over 30 years Industry experience.
They are now looking to add to their team. They are looking for an enthusiastic and driven Account manager from the Technology Industry, with 3 years + experience.
In this role 70% of your time would be dealing with existing customers and 30% to New Business.
They are looking for candidates with good Strategic consultative selling experience; who are well experienced in understanding clients’ requirements and being able to offer a solution.
Full product training will be included
Responsibilities of the role:
Manage and maintain customer relationships within the portfolio
Undertake regular customer review meetings and feedback to the sales manager
Work closely with service department and proactively promote new services
Ensure that individual KPIs are meet and strive to exceed these targets
Work as an integral part of the Sales team to ensure that sales team targets are met
Feedback to Sales manager of any new opportunities with new or existing customers
Continually seek out new business opportunities
Ensure all client renewals are undertaken in a timely manner
Provide unrivalled quality of service
Attend quarterly individual performance review meetings with the sales manager
Understand and embrace core values at all times.
Maintain an excellent work ethic striving to exceed expectations and KPIs.
Build long-lasting rapport with allocated customers, taking a keen interest in their background and business strategy
Monitor customer satisfaction levels and act accordingly
Be professional at all times
Report to the Sales Manager by way of weekly 1-2-1 reviews
Predict monthly sales figures to the directors during weekly sales meetings
Listen to customers’ needs and act accordingly
Remain polite and tactful towards customers and colleagues
Ensure that personal growth and goals are in-line with company standards
Keep the Connectwise CRM up to date, record opportunities, activities and phone conversations daily
3 Years + Account management experience within the IT Sector
Excellent written and verbal communication skills
Focused and target driven
Investment in self-development and honing personal soft skills
Personable and adaptable to any situation
Able to work well in a team environment while confident also able to working alone
Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property
Good commercial awareness
Excellent ability to use Microsoft suite, i.e. Email, Word, Excel, Powerpoint