Customer Engagement Team

Gillingham, Kent
Salary - £15k - £30k
12 Mar 2018
22 Mar 2018
Contract Type
Full Time

Customer Engagement Team

We are looking for keen, motivated individuals to drive and secure new business, manage existing clients and work as a team to exceed targets and drive revenue into the business across all commercial lines. This team will be broken down into three roles:

Senior CET Managers

CET Managers

CET Advisors

Key Responsibilities

  • Answering all in-bound calls for all business aspects and handle all queries or enquiries in the first instance
  • Make a sale or pass to appropriate team member or department
  • Collect data from call in-line with data protection act
  • Upsell and cross-sell on every call
  • Engage the customer
  • Make outbound calls as directed (promotions & sales)
  • Create sales and marketing opportunities
  • Liaise with media and marketing on campaigns (live and forthcoming)
  • Communicate with internal individuals & departments.
  • Identify business opportunities and prospects.
  • Establish contact and develop relationships with prospects, researching and analysing sales options and recommend solutions
  • Maintain relationships by providing support, information and guidance
  • Maintain high quality service and organizational standards
  • Maintain professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks and participating with professional associations
  • Contribute to team effort by achieving KPI’s as necessary 
  • Presenting and pitching to clients as and when necessary



Essential/Desirable Skills/Experience:

  • Sales or customer service experience
  • Excellent communicator with strong command of the English Language
  • Confident in both face to face and telephone sales
  • Capable of working on multiple concurrent projects
  • Ability to maximize sales and profit
  • Work as a team for the most efficient deployment of resources
  • Work collaboratively with other departments to the aims of the company as a whole

Desired Characteristics


  • Vibrant
  • Outgoing
  • Confident
  • Enthusiastic
  • Hard working
  • Pro-active
  • Self-driven
  • Team player
  • Well presented
  • Good communicator
  • Friendly
  • Good initiative
  • Good leadership skills

Training:  If you feel you could suit this role but do not have sales or customer service experience then training will be provided for the right candidates.

Salary £15k – £30k, dependant on experience. (Plus team bonus scheme)

Please send your application via email

Closing date for applications - midnight Thu 22 March

First interviews will be held on Wed 28 March and Thu 29 March

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