Customer Care - Social Media Excecutive

Location
Kent, Sevenoaks
Salary
£20000 - £30000 per annum + Bens
Posted
21 Mar 2018
Closes
18 Apr 2018
Ref
LH/CS
Contact
Lydia Harrington
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Our client is a leading family run distributor and they are seeking an adaptable and practical customer service and social media executive to join their team.
Working in this small office within a close knit team, the role is paramount to giving new customers advice prior to making a purchases and to answer any queries they may subsequently have. Therefore it is important you can interact with customers in a polite, friendly and professional manner.

As one of the main points of contact you will be able to make your mark within this fantastic company.

Main responsibilities:
Responsibility would also be to develop and regularly update the social media platforms.
Responding to customer questions by email, phone and in person
Dealing with customers who come to their offices
Liaising with customers and carriers regarding any delivery issues
Regular updating of social media platforms

The successful candidate must:
A keen interest or knowledge in cars be a distinct advantage.
Be a quick learner and have the ability to retain information
Have good diction and possess an excellent telephone manner.
Must have a good grasp of the English language. This includes accurate spelling, grammar, hand writing and punctuation. It is important to be able to compose and respond to emails in a professional manner.
Be able to engage in direct customer interaction by phone, email and in person
Own transport essential

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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