IT Support Analyst (1st/2nd line)

Kent, Sevenoaks
£18000 - £25000 per annum + 25 days holiday, group pension
27 Mar 2018
24 Apr 2018
Lydia Harrington
Job Level
Contract Type
Full Time
Are you an experienced IT Support Analyst seeking an exciting new position?
Our client a manufacturing company who have recently expanded into Europe are keen to recruit a qualified IT professional to join their busy team.
Based within a team of three you will be working within the offices close to Sevenoaks and work a 35 hour week
Job details
*Providing first line IT support and proven resolution in a timely and mutually agreed manner for users across multiple locations in the UK and Northern Europe
*Escalate issues to third party support as necessary while retaining ownership and bringing about a timely resolution
*Provide training and guidance to users on how to efficiently, effectively and safety operate software and computer equipment
*Install and configure appropriate IT user hardware and peripheral devices (printers, scanners etc)
*Install and configure appropriate operating systems and application software's according to specifications
*Support and maintain all physical, virtual and cloud based Windows servers
*Support and maintain local networks to optimise performance
*Maintain the Windows Active Directory according to best practice
*Ensuring security and privacy of networks and computer systems
*Manage backups to ensure system and data integrity and resilience
*Organise, schedule and performance software and hardware, updates, upgrades and maintenance without impending others from completing their work
*Maintain accurate records/logs of repairs and fixes and maintenance schedule
Essential requirements
*Must have previous experience as an IT Technician
*Experience using Windows Active Directory
*Experience using Microsoft remote desktop service
*Have had exposure to server and desktop service - VMware
*Possess excellent diagnostic and problem solving skills
*In depth knowledge of diverse computer systems and networks
*Good knowledge or internet security and data privacy principles
*Excellent communicator
*Outstanding organisational and time-management skills
*The ideal candidate will have a drivers licence as occasional travel to the midlands (a pool car will be provided and hotel accommodation paid for as and when this is needed)

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