Membership Sales and Marketing Manager

Location
Kent, Canterbury
Salary
£23000 - £30000 per annum + Bens
Posted
29 Mar 2018
Closes
26 Apr 2018
Ref
NR/MM5
Contact
Nicola Roberts
Job Level
Manager
Contract Type
Permanent
Hours
Full Time
Membership Sales and Marketing Manager

To manage the membership programme with the aim of significantly increasing the number of members and income for the events and leisure venue.

Job Details
*To develop and implement a long-term strategic growth plan which drives sales and renewals whilst increasing membership numbers and income.
*Develop a benefits package which offers value for money for members whilst also maximising income
*generation through ticketed events and promotions.
*Identify a programme of events and activities for members, including events, marketing and communications.
*Agree key performance indicators relating to sales and renewals and provide regular progress reports. Set out and implement a plan to achieve and maintain agreed annual targets.
*Develop and implement promotions and other activities to incentivise renewals.
*Develop and implement strategies for front of house, online and other sales opportunities.
*Assist with training opportunities for admissions staff to ensure they understand the benefits of membership and can provide accurate membership sales information during their contact with visitors.
*Identify new opportunities for third party promotions and corporate membership schemes to further drive sales.
*Develop and implement a marketing and communications strategy for membership, including regular membership magazine, marketing materials and communications.
*Ensure members are kept up to date with events and news through regular print and e-newsletters.
*Be the public face of membership at events
*Manage the membership team in ensuring objectives are aligned with the growth of the membership programme and delivery of outstanding customer service.
*Manage the budget for the membership programme.
*Manage performance standards for processing memberships and resolution of enquiries.
*Ensure that the membership processes and record keeping are compliant with Data Protection Act, PCI regulations and other relevant legal and policy frameworks
*Ensure all membership activities, such as events and marketing promotions, are undertaken to the highest standards of quality expected.

Requirements
*Degree or equivalent experience
*Experience of working in leisure industry would be preferable but not essential
*Significant membership experience.
*Experience in achieving challenging targets in sales and renewals.
*Demonstrable experience in maintaining high standards of customer service, professional standards and delivery within a membership programme
*Membership database experience.
*Demonstrable experience of using financial and membership data to produce accurate forecasts and to inform strategies
*High standards of personal organisation and effectiveness with the ability to work independently and as part of a team
*Confident, personable and creative personality with ambition to grow a membership programme
*Line management experience
*Excellent communication and presentation skills

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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