Helpdesk - Application Support Specialist - SQL

Location
Sittingbourne, Kent
Salary
To £25k
Posted
04 Apr 2018
Closes
02 May 2018
Ref
VR/02256J
Sector
Technology
Contract Type
Permanent
Hours
Full Time

Helpdesk - Application Support Specialist - SQL

Sittingbourne

up to £25,000 depending on experience

VR/02256J

 

Our well-established client produces specialist software and provides system support, implementation, development and consultancy services. We are ideally seeking a confident candidate with exceptional telephone manner and good database and SQL skills (interrogating data, running queries, problem solving, report writing, etc.).

The main duties of the role will be:

 

· To provide telephone and remote assistance for external clients supporting specialist software

· Log and record all support cases and ensure that they are prioritised

· Ensure that all actions are recorded in the Helpdesk system

· Investigate and resolve all software issues.

· Advise the user on appropriate action and record all case actions

· Work with new clients to implement software solutions and train end users

DESIRABLE requirements:

 

· Good telephone and customer service skills

· Knowledge of written SQL with experience of report writing

· Previous technical helpdesk experience.

· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging and diverse role.

· Good understanding of supporting a Windows environment including additional hardware such as routers, printers, tablets and other network devices.

This is a great opportunity to join a growing company at an important time.

Benefits include Gym membership and healthcare.

Apply for Helpdesk - Application Support Specialist - SQL

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