Technical Support Engineer

Technical Support Engineer

Maidstone

up to £25k

VR/02217JD

Established for over 30 years, our client, a Microsoft Certified Partner, seeks a new Technical Support Engineer. No two weeks are ever the same, but on average the role would be around 85% office based, 15% going to sites (mainly Kent and South East)

You will be responsible for direct end-user support of our customers including online web/email support as well as direct telephone support as required. You will have:

· Good understanding of Microsoft Windows 10, 8.1, 7, XP, Server 2008 R2, Server 2012, Server 2016

· Experience in Windows Server 2008/2012/2016 and Exchange 2010/2013/2016 and ideally Microsoft Office 365

· Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)

· Experience with Microsoft Exchange management on 2007, 2010, 2013, 2016

· Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN

· Firewalls and Switches, Routers

· Experience with Microsoft Active Directory

· Troubleshooting printers and copiers

Soft Skills

· Experience dealing with technical end-users in a support role

· Excellent communication and negotiation skills

· Strong interpersonal communication skills

· Confident customer facing

· Willing to work within a team and as an individual

· Good technical and diagnosis aptitude is essential

Skills:

· Good understanding of all handheld peripherals, e.g. iPad, iPhone, HTC, Android, etc.

· MAC OSX OS desirable

· Microsoft MCP/MCTS/MCSE qualifications preferable

Candidates must be willing to use their own transport daily for work (Mileage Allowance paid - 35ppm). A permit is provided for staff to park in nearby long stay car parks Mon - Fri.