Technical Support Engineer
- Recruiter
- 1st Choice Jobs.
- Location
- Maidstone, Kent
- Salary
- To £25k
- Posted
- 04 Apr 2018
- Closes
- 19 Apr 2018
- Ref
- VR/02217JD
- Sector
- Technology
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Engineer
Maidstone
up to £25k
VR/02217JD
Established for over 30 years, our client, a Microsoft Certified Partner, seeks a new Technical Support Engineer. No two weeks are ever the same, but on average the role would be around 85% office based, 15% going to sites (mainly Kent and South East)
You will be responsible for direct end-user support of our customers including online web/email support as well as direct telephone support as required. You will have:
· Good understanding of Microsoft Windows 10, 8.1, 7, XP, Server 2008 R2, Server 2012, Server 2016
· Experience in Windows Server 2008/2012/2016 and Exchange 2010/2013/2016 and ideally Microsoft Office 365
· Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)
· Experience with Microsoft Exchange management on 2007, 2010, 2013, 2016
· Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN
· Firewalls and Switches, Routers
· Experience with Microsoft Active Directory
· Troubleshooting printers and copiers
Soft Skills
· Experience dealing with technical end-users in a support role
· Excellent communication and negotiation skills
· Strong interpersonal communication skills
· Confident customer facing
· Willing to work within a team and as an individual
· Good technical and diagnosis aptitude is essential
Skills:
· Good understanding of all handheld peripherals, e.g. iPad, iPhone, HTC, Android, etc.
· MAC OSX OS desirable
· Microsoft MCP/MCTS/MCSE qualifications preferable
Candidates must be willing to use their own transport daily for work (Mileage Allowance paid - 35ppm). A permit is provided for staff to park in nearby long stay car parks Mon - Fri.