Graduate Software Support

Maidstone, Kent
11 Apr 2018
23 Apr 2018
Job Level
Graduate Trainee
Contract Type
Full Time

Graduate Software Support
Salary: £16k - £21k DOE


We would very much welcome applications from recent Accounts or Computer Science Graduates with some form of customer service experience looking to join a well established Software House which is a leading global supplier of accounts and audit systems to firms of accountants and commercial entities.

We are looking to recruit as a matter of some urgency as some of our client's existing team members have just been promoted to other areas of the business including development and training. This is very much a long term career for the right candidate

As Support Engineer you will provide telephone and remote support for their accounts software product.
You will respond to enquiries from their customers received by telephone, email and other media. You will be offering solutions in an efficient and pleasant way whilst maintaining high levels of professionalism and confidentiality. Sometimes more detailed investigations will require you to work with other members of the team to identify and resolve problems.

You should of course have a desire to learn extensively their Accounts Software solution and, of course, full comprehensive training will be supplied.

You will be part of a highly skilled team of support professionals that have a focused approach to delivering exceptional customer service.

Skills requirements
• High level of IT literacy
• Excellent telephone manner
• Effective communication via telephone, email and letter
• Effective customer service skills
• A desire to work in a busy, dynamic environment
• The ability to plan and self-organise
• The ability to share knowledge with team members to improve overall effectiveness

A desire to constantly learn and adapt to the changing demands of the Accounts Software industry