Please note: Anyone applying for this role must be over the age of 18.
Kent Fire and Rescue Service is responsible for delivering fire and rescue services to more than 1.7 million people in Kent.
With 55 fire stations and 1,200 operational members of staff, Kent Fire and Rescue Service has a fleet of more than 75 fire engines and other operational vehicles.
Every year firefighters deal with around 16,500 incidents. These include nearly 1,000 road crashes, around 750 house fires, over 2,400 non-fire rescues, including flooding incidents.
There are approx 250 non-operational staff from various departments, mainly based at Headquarters who support the day to day running of the Service.
Description of Vacancy
Taking 999 emergency calls, allocating and despatching resources to them. Supporting crews at incidents via radio communications and assisting with the dynamic management of the Fire & Rescue cover for Kent & Medway. Dealing directly with crews, officers and other FRS staff on a wide range of subjects by telephone.
Possible Start Date
January 2018 – all candidates subject to disclosure & barring services (DBS) checks and police vetting, which may take up to four months. Therefore we are looking for applicants straight away who are prepared to wait until early 2018 to start.
You will be working within a highly professional team in the Kent Fire & Rescue Service 999 control room as an Apprentice Control Operator. The tasks involved in the role include:
- Receiving a wide of 999 calls from Commercial Central Alarm Stations, distressed members of the public and direct requests from other emergency services
- Accurately identifying locations of incidents, obtaining relevant details and accurately entering them on our computerised mobilising system
- Identifying the nearest appropriate resources and despatching them to incidents
- Speaking directly to crews via radio communications and recording voice messages on to incident logs using a keyboard
- Informing relevant officers and other key staff of incidents, providing briefings by telephone when required
- Assist with directing available resources around Kent & Medway to provide the best Fire & Rescue cover possible at all times
- Arranging for additional crews to attend escalating or protracted incidents
- Dealing with a wide range of issues from the wider service by telephone or e-mail
Additionally you will experience a range of other aspects of the organisation to gain a wide appreciation of Kent Fire & Rescue service, including operations, training, community and technical fire safety, media relations and administrative functions, to enhance your effectiveness in role.
£5.50 P/H in first year rising to £7.05 or £7.50 in the second year dependent on if the apprentice is aged 24 or older.
Monday – Friday 09:00 to 17:00 (40 hours), including paid breaks of 60 minutes daily lunch, plus 2 x 15 minute breaks morning and afternoon.
Minimum achieved Grade D or equivalent in English and Maths.
- Clear and concise verbal communication
- A good standard of literacy
- Keyboard skills
- Team working
- Customer focus
- Calmness under pressure
- Attention to detail
- The ability to follow established procedures
On the job training with the employer whilst working towards the Apprenticeship Framework - consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.