Apprentice Inbound Call Operator

Location
Tunbridge Wells, Kent
Salary
£140 per week for the first month. Wage will then be reviewed and could increase to over £5.20 p/h.
Posted
11 Apr 2018
Closes
09 May 2018
Ref
KT&A1755
Job Level
Apprentice
Contract Type
Apprenticeship
Hours
Full Time

Employer Description

This company provides inbound and outbound call services for businesses throughout the UK.

Description of vacancy

Due to the continued growth of the company and client requirements they are actively recruiting for new team members.

Could you ensure that our callers enjoy the best service when they call us for assistance? You will need to be the kind of person who takes pride in doing things well, keen to learn and build a great future with the friendly and supportive team at this company

You will receive plenty of training and coaching every step of the way. What really matters is that you put your customers first in everything you do. You enjoy helping people, listening to what they want and getting everything absolutely right for them.

You will need to be flexible and able to think quickly too. After all, no two calls are the same here. You can look forward to real variety plus the chance to progress within our award winning growth company.

Responsibilities

  • Receive incoming telephone calls on behalf of businesses
  • Flexible to answer on behalf of a number of different companies based on script outline
  • Direct call as appropriate
  • Provide information as requested
  • Log and re-direct via e-mail if required
  • Full training will be provided

Wage

£140 per week for the first month.

Wage will then be reviewed and could increase to over £5.20 per hour.

Hours

40 hours per week dependent upon shift pattern

Shifts between:

Monday to Friday 8am and 9pm

Weekend shifts – Saturday 8.30am to 5.30pm

Sunday 10am to 4pm

Part time shifts and flexible working always considered.

Skills Required

  • Attention to detail
  • Good telephone manner
  • Reliability
  • Initiative
  • Good at multi- tasking
  • Able to work under pressure
  • Willingness to learn and develop skills
  • Team working
  • Accurate typing skills – 40 - 60 words per minute

Personal Qualities

  • Punctual
  • Friendly manner
  • Work as part of a team

Qualifications Required

Minimum achieved Grade D or equivalent in English and Maths.

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework - consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

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