Customer Services Team Manager - Insurance

7 days left

Recruiter
Demon Recruitment & Resourcing Ltd
Location
Tunbridge Wells
Salary
£24,000 per annum
Posted
17 Apr 2018
Closes
26 Apr 2018
Contract Type
Permanent
Hours
Full Time
Hours 11.30am - 8.00pm An exciting opportunity has arisen for a team leader to join my client in the insurance industry. Previous experience in insurance is highly desirable but having the experience to inspire & motivate staff and help deliver great service to our customers is a must. The company not only look after their customers, they look after their staff members too. The benefits they offer are designed to give you flexibility and to suit your lifestyle such as reward packages, company pensions and an 11:30am-8pm shift, meaning you avoid the mundane rush hour and still have time to complete your personal errands whilst being able to progress your management career. My client is looking for an enthusiastic individual who has the passion to go the extra mile for your team and the customer, as well as achieving business targets. If you're up for the challenge then apply today. Key Responsibilities • Champion the client experience, ensuring they receive a professional and efficient service. Identify suggestions for improvement • Be an active promoter of corporate standards and procedures. Ensure these are followed by all members of the team. • Control the distribution of workload to maximise productivity, maintain high quality output and achieve SLA's and KPI's • Carry out effective performance management of the team, ensuring actions are taken where necessary • Carry out monthly 1-2-1's and annual performance reviews and provide regular feedback to the team members • Manage the teams resource and ensure that adequate cover is always in place in respect of absence planning • Ensure all employees within the team are trained and motivated to perform as effectively as possible encouraging succession throughout the team, including coaching staff personally where required • Assist other departmental staff with their allocated workload at the behest of the senior management team, particularly in times of staff absence • Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulation, good governance and Gallagher's shared values, in particular, putting clients at the heart of our business • Take all reasonable steps to ensure the part of the business for which you are accountable for demonstrably complies with applicable laws, rules, regulation, good governance and Gallagher's shared values, in particular, putting clients at the heart of our business. If shortcomings are identified take responsibility for remedial action planning, and action in conjunction with the relevant experts within the firm Qualifications Experience, Knowledge and Skills • Educated to A-Level standard or equivalent is desired • Basic knowledge of general insurance industry products, services and basic underlying legal principles and practices relating to risk within own role capacity • Strong team management experience gained in a commercial setting • Significant business acumen in operational management of developing/coaching a team • Proven track record of achieving/exceeding SLA's • Experience of dealing with complex relationships • Tactical negotiation and influencing experience with internal/external stakeholders • Demonstrated rapport-building experience • Evidence of effectively prioritising risks to manage concurrent workflow • Excellent people management skills • Excellent interpersonal skills • Good organisational skills for forward planning • Problem-solving mind-set • Excellent personal organisation and prioritisation skills are required along with the ability to adapt to changing demands and priorities • Ability to lead and motivate others • High level of empathy and engagement to gain trust • Highest degree of ethics and integrity in client focus • Eligible to work in the UK By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. Demon Recruitment confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. Whilst we would like to personally respond to every application this often isn't possible due to the volume of applicants. Should you have not been contacted within 7 days you have not been short listed on this occasion. However, your CV may be held on file for future reference

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