Tool Hire Supervisor

Recruiter
Folkestone Fixtures Limited
Location
Folkestone
Salary
Not specified
Posted
13 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Tool Hire Supervisor Location: Folkestone, Kent. Salary: £21,000 - £23,000. Contract: Full time, 45 hours/week. Since starting in 2003, FFX have become one of the UK's largest independent suppliers of high quality tools, fixings and building supplies and now we want you to play a key role in our future by joining our successful Tool Hire Department. You will be a key to our success by supervising the Hire Centre in a proactive manner, thus ensuring that the team provides an outstanding level of customer service in line with our company vision of "the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price". Responsibilities - In conjunction with the Branch Manager, devise, agree and implement a business strategy for the Hire Centre such that growth targets are met year on year. - To introduce and supervise the running of any specialist services deemed necessary for the continued success of the business. - Driving the day to day growth of the business through building relationships internally and externally. - Building strong and lasting relationships with customers both on the phone and through face to face external visits, promoting the brand, products and services that we offer and generating ongoing revenue for the Branch. - To manage the team to ensure an excellent level of customer service is provided, offering help and product advice as required. - To schedule and oversee tasks, ensuring their completion; to supervise any training and give support to new employees to ensure their continued development. - To investigate and resolve any customer issues that the team has been unable to resolve (escalating where necessary to the Branch Manager). - To monitor constantly, make and implement plans, and ensure that Hire Centre is always displayed to maximise hire and sale business. - To monitor local competitive activity (including pricing) to ensure that FFX Hire remains the first port of call for all customers looking for any of the products we choose to hire. - Supervision of computerised tills and cash reconciliation at the end of the day, ensuring that there are no cash and/or stock losses. This includes random checking of the CCTV footage. - Supervision of the Hire Centre to ensure it is clean and kept to the high standards expected by the Branch Manager. - Ensure the safety of self, colleagues and customers, by maintaining an up to date knowledge of Tool Hire H&S procedures and ensuring any maintenance meets the necessary standards and H&S certification is maintained. - Manage the 'Makita Warranty Centre' and 'Paslode/Pulsa (ITW) Service Centre'; ensure staff keep to the standards required by accreditation across the management, ordering and documentation of spare parts, keep records of the diagnosis and repair costs and invoice the customer and/or manufacturer in an accurate and timely manner. - Diagnose and repair a variety of power tools, electrical and petrol machines, ensuring an excellent level of customer satisfaction is provided and documentation is immaculate at all times. - Liaison with customers both face to face and via email/phone advising on faults found and repair status. - Apply and control the flow of repairs through all stages including the fair application of the relevant manufacturer's warranty criteria. - Identify and discard uneconomical repairs at point of inspection. The Individual Capability, Knowledge and Experience - Experience and relevant product knowledge, preferably within a hire business is a strong advantage. - Experience of managing, motivating, driving and developing employees such that they fulfil their potential and deliver results for the company. - Experience of working to and exceeding targets. - Delegation and organisation skills. - Previous experience in diagnosing and repairing a variety of tools and machines is essential. - Vehicle maintenance/mechanics experience would be desirable. - A good local network of contacts and strong customer service experience would be desirable. - Good IT skills. - Awareness and understanding of the importance of health and safety issues. - Full clean driving licence. Personal Characteristics - Strong sales and proactive customer service ethos. - Excellent communication skills. - Ability to work under pressure. - Self-confident. - The ability to work quickly and accurately with excellent attention to detail. - Motivated and organised, and able to motivate, organise and drive the team. - Proactive with a high level of common sense and initiative. - Complete integrity and a commitment to the values of the business. These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required. If you feel that you have the skills and experience to be successful in this position then apply today

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