Call Handler - INBOUND CONTACT CENTRE
A genuine development opportunity for people with either a retail background, office based customer service or call centre experience A global Financial Services company Renowned for training and developing staff Overall earnings around £25,000 pension to £2,800 If you really do want to knuckle down and work your way up, this client provides the environment within which to do that. The Company: Our client serves institutional and retail investors all over the world, with this role exposing you to long-term savings products such as ISA's, OEIC's and Unit Trusts. They employ over 5,000 people, managing £150billion worldwide. The Team: The Phones Teams respond pro-actively to resolve incoming telephone queries from Financial Advisers and direct customers/investors. The role of the area is to provide support and information to customers investing with the Firm; to assist in resolving any queries; and when relevant, to inform investors about other/additional products and services. The main aim is to meet customers' needs, outlined in their initial phone call. The Role: This post involves taking 30-40 incoming calls. You will be expected to respond to a variety of queries which may include: information on a customer account, the details about a particular product,the resolution and prevention of a problem, in addition to web navigation and online queries. Every interaction with a customer should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets. Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customers' expectations. Around 80% of your time will be phone based and the remaining 20% focused on administration requirements. Hours are 9am - 5pm with some flexibility as well as one Saturday per month. The roles available are a mix of permanent and 12 month contracts, with the vast majority of contracts going perm eventually. Skills / Experience Required: You should have office based customer service or call centre experience, or indeed our client will consider people coming from a retail sector background who want to work in a professional office environment. You must have a stable work history, be confident and enthusiastic on the phone and be able to take the initiative to escalate issues as appropriate. You should have an 'A' Level standard education and your attitude is really important - enthusiasm, energy and the ability to multi-task are paramount. In addition, our client is really keen on people who WANT TO LEARN . The in-depth training programme lasts 3 weeks and is ongoing. Additional Information: The salary is £21,500 and bonus normally amounts to c.£1,600. In addition, for working one Saturday per month at double rate, you would earn an extra c.£1,800 annual £350 supplement and if you put in 3% into your pension, our client will add a further 13% (£2,795). All in all, your total earnings will be around the £25,000 mark. The main consideration is the progression though - good people can progress quickly if they apply themselves. Some of the openings are PERM, some are 12 month CONTRACTS with most CONTRACTS turning PERM within 6-9 months. Our client provides FREE company shuttles, so if you do not drive, you must be able to commute to Sutton, Redhill or Kingswood stations. The Call Handler position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.