1st Line Support Technician

Maidstone, Kent
23 Apr 2018
17 May 2018
Contract Type
Full Time

1st Line Support Technician


£18 - 20k



Established for over 30 years, our client, a Microsoft Certified Partner, seeks a new 1st Line Support Technician. You will be responsible for supporting customers by online web/email support and direct telephone support as required. Working hours will be on a rotational shift basis ranging from 05-00 - 13.00, 08.30 - 17.00 & 09.30 - 18.00.

The Role

• Provide 1st Line Service Desk support for incidents (problem/issues) or service requests related to hardware, software, network connectivity

• Administration of group server and network infrastructure

• Fault finding skills are important especially at network, printer and computer level

• Maintenance of all technical and user documentation ensuring it is always up-to-date and accurate

• Management and control of backups and secure storage

• Assist with hardware and software purchases including licensing and ISO standards

• Assist with Active Directory and Exchange mailbox creation

• VOIP and mobile phone support


Skills & Experience

· Good understanding of Microsoft Windows 10, 8.1, 7, XP

· Experience in Exchange 2010/2013/2016 and ideally Microsoft Office 365

· Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)

· Experience with Microsoft Exchange management on 2003, 2007, 2010, 2013, 2016

· Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN

· Firewalls and Switches, Routers

· Experience with Microsoft Active Directory

· Troubleshooting printers and copiers


Soft Skills

· Experience dealing with technical end-users in a support role

· Excellent communication and negotiation skills

· Strong interpersonal communication skills

· Willing to work within a team and as an individual

· Good technical and diagnosis aptitude is essential


Desirable Skills:

· Good understanding of all handheld peripherals, e.g. iPad, iPhone, Android, etc.

· MAC OSX OS desirable

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