Guest Service Advisor - Part Time

Recruiter
McArthurGlen UK Limited
Location
Ashford
Salary
Not specified
Posted
08 May 2018
Closes
29 May 2018
Contract Type
Permanent
Hours
Full Time
Purpose Provide proactive, professional, timely, efficient and friendly service to all external and internal customers of the centre, ensuring relevant information is given and all queries are followed-through to the customer's satisfaction to enhance the shopping experience. Key Accountabilities Meet and greet internal and external customers at the Information Desk and/or across the centre, resolving queries/complaints in a professional and friendly manner, and proactively offer information to add the greatest value possible to the customer experience. Adhere to the Office and Information Desk Training manuals and the Way Forward Document, highlighting any areas for improvement to the Office Manager, in order to continuously improve the support function within the centre. Liaise with the Marketing Manager to maintain awareness of new promotions and developments and communicate these effectively with both tenants and customers. Ensure the Information Desk is always clean, tidy, well-organised and well-stocked with relevant information to ensure that McArthurGlen is positively promoted at all times. Record, coordinate and report relevant information, including tenant figures, lost property, wheelchair and radio records, and efficiently balance voucher sales, stamps, and other transactions so that Managers, customers and tenants have accurate information. Ensure the Contact Information and Vacancies Board is regularly updated. Process and prioritise incoming and outgoing couriers, deliveries and mail in a timely manner. Provide comprehensive support to the Management Team to ensure smooth running of the Centre, including updating contact information, coordinating telephone calls, working alongside brand partners to communicate updates. Highlight potential customer issues and innovative customer service suggestions to the management team to improve customer service. All employees have a responsibility to comply with McArthurGlen Health, Safety and Sustainability policies. Knowledge and Skills GCSE standard or equivalent Minimum typing speed of 40wpm Experience in a customer service role Reception experience is desirable IT skills - Beginner Word, Excel, Outlook and PowerPoint Job Types: Part-time, Contract This job was originally posted as www.totaljobs.com/job/81213617

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