Service Delivery Engineer

Location
Sittingbourne, Kent
Salary
£24-30k
Posted
17 May 2018
Closes
08 Jun 2018
Ref
VR/02226R
Sector
Technology
Contract Type
Permanent
Hours
Full Time

Service Delivery Engineer

Sittingbourne

£24-30k + benefits

VR/02226R

The candidate will be expected to work a shift pattern covering 37.5 hours per week as part of an on-call team rota.

 

Our client is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers.

This is an exciting opportunity for an IT professional with MS Server, Desktop, Active Directory and Networking skills to join a fantastic company promoting unique solutions and a hands-on approach.

 

As a Service Delivery Engineer you will work within a shift pattern providing a mixture of 1st/2nd/3rd line service desk/remote support, field support and the installation of IT projects and managed services to a growing customer base primarily across Kent and London.

 

Reporting to the Service Desk Manager, you will work closely with other service engineers in the Infrastructure and Service Delivery Teams. Primarily based at Head Office in Kent, this role will also incorporate on-site working at customers' premises.

 

To be considered for this opportunity you must possess:

 Excellent technical and communication skills

 A can-do attitude with strong customer services skills

 A calm and patient manner whilst working under pressure

 Previous experience working in a service desk role either with a service provider or within a corporate environment

 A Microsoft Server MCP Exam would be preferred

You must be able to demonstrate proven abilities in the support and installation of a variety of IT solutions. It is also essential to have extensive working knowledge and practical experience of the following:

 Microsoft Desktop & Office Systems

 Microsoft Server and Virtualisation Technologies

 Active Directory Security and Administration, GPO

 Working knowledge of TCP/IP, DNS, DHCP

 Support of hardware, printers, desktops and servers

 Mobile devices/phones

 Email, Antivirus & Backup software

 Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls and routers.

Candidates must possess a driving licence and have access to their own vehicle.

Due to the nature of this role, candidates will be expected to pass security clearance.

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