Customer Service Advisor
Diamond Search Recruitment are delighted to be exclusively representing our client, a well-established, market leader with an excellent brand reputation, recruiting for a Customer Service Advisor. Working as part of a dynamic and valued team, who understand the importance of delivering excellence in customer service, this is a great opportunity for an experienced customer service professional to join the team. Duties include: Effective and efficient handling of customer enquiries (stock availability, delivery- times, special production enquiries and preparations & price) Order acceptance and order-entry Be responsible for own order book to ensure supply within agreed delivery schedules Ensure the correct invoicing of materials supplied Receive orders from customers and process them in accordance with designated company procedures Availability checks on products and services To continually monitor the progress of customer orders to ensure successful completion Liaise with customers and colleagues to ensure that deliveries are made, on time, first time, whilst always giving excellent customer service Establish and grow relationships with the customer base Be aware of product range on offer and alternative solutions Give technical information where possible to customers or refer to appropriate person Confirm that all customer orders are correct regarding product and price Pro-actively call customers and external sales teams as required Deal with all other issues relevant to orders and similar requests e.g. proposals for special projects, order confirmations, pro-forma invoices, etc. Register customer complaints and pass onto relevant colleague The ideal candidate: Experienced customer service professional, preferably from a B2B customer service environment. Excellent telephone manner. Good standard of education. Strong communication skills, verbal and written. Computer literate, use of SAP Sales Order Entry and CRM systems advantageous. Excellent time management skills. Proactive approach and positive attitude. Team player. Apply tody Diamond Search recruitment is acting as an Employment Agency in regards to this vacancy.