Customer Liaison Manager
Skills: Customer Service, communication skills, organised, attention to detail, diary management, booking appointments, claims management, deadlines, Insurance, Vehicle, Courtesy car, Administration Hours: Monday to Friday, 8.30am - 5.30pm and 1 in 3 Saturdays A multi-award winning vehicle repair company, based near Ashford, is seeking a Customer Liaison Manager to join their friendly and approachable team. Passionate about providing high quality, efficient and professional customer service, with over 20 years' experience, if you are looking for the next step in your Customer Service career then this is the job for you What will your working week be like? Greeting and updating customers on the progress of the repairs - via text, letter, email and over the phone Completing paperwork, creating files and arranging courtesy cars Loading claims onto systems, checking if vehicle is mobile, confirming work to be completed and passing on estimates Checking damage against estimates, adjusting labour/parts as required and passing details to the workshop for repair Checking progress with the workshop, advising customers of expected completion dates Quality checking the vehicle and updating estimates Ensuring excess has been paid and Service Level Agreements with Insurance partners are met Arranging collection/delivery of vehicles and managing parts Raising invoices Updating spreadsheets and Insurer portals Ensuring all forms and paperwork are completed Responding to any negative customer feedback and closing jobs Who will suit this role? Customer Service and Administration experience Automotive/Vehicle knowledge Pro-active and customer focused Well organised with an ability to multi-task Ability to show "ownership" for workload Good attention to detail Time management skills and ability to work to deadlines Confident telephone manner Upbeat and friendly personality IT literate For your information Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Keywords: Customer Service, communication skills, organised, attention to detail, diary management, booking appointments, claims management, deadlines, Insurance, Vehicle, Courtesy car, Administration Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.