Claims Specialist Apprentice (Level 2/Intermediate)

Location
Maidstone, Kent
Salary
£5.90 per hour
Posted
04 Dec 2018
Closes
01 Jan 2019
Ref
KT&A2154
Job Level
Apprentice
Contract Type
Apprenticeship
Hours
Full Time

Employer Description

Established in 2014, Orchard Administration is a third party claims handling company.  Starting with just two claims handlers, the team is now 9 people and growing.  Orchard Administration handle vehicle hire excess and motor excess claims.  With a global client base using a bespoke online claim platform which was designed in house.

Description of Vacancy

As a Claims Specialist, you will be assisting customers in all aspects of their claims process. This role involves a lot of interaction with the general public, suppliers and colleagues, therefore you must be a confident communicator and be able to deal with a variety of complex customer queries. If you have the right level of experience, this is a fantastic opportunity to demonstrate your claims handling skills. You will be helping to shape the way we efficiently handle our claim experience. Your responsibilities as a Claims Specialist would include but are not limited to inbound and outbound calls to clients, uploading and assessing documentation and liaising with third party companies on behalf of the client.

Wage

£5.90 per hour

Hours

The hours of work are Monday to Friday (no weekends or bank holidays), 9am – 5pm.

1 hour for lunch.

Desired Skills

Our customer service team are the ‘voice’ for our company, and so it is essential that candidates have:

  • An excellent grasp of the English language (additional languages will be a huge plus)
  • A confident telephone manner
  • Lightning speed typing skills
  • Superb attention to detail
  • High level of computer skills (being proficient in basic Microsoft Office applications (Outlook, Word, Powerpoint and Excel)
  • Ability to prioritise their own work load.

Personal Qualities

  • Passion
  • Commitment
  • Enthusiasm
  • Proactiveness and flexibility are all essential qualities that we look for in our staff

Qualifications Required

A*-C Maths and English or equivalent

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework - consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

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