Overview Job Title - Optical Advisor Location - Bluewater Hours - 40 Hours Per Week Competitive salary, bonus & benefits, full training will be given. The role of Optical Advisor is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Part of that journey will involve building rapport quickly and having the ability to identify the needs of the customer, and in doing so, being able to discuss and sell the benefits of purchasing glasses or contact lenses with Optical Express and working closely with the customer to achieve a successful sale, in addition you will be able to advise on laser vision correction (LVC) and intraocular lens replacement (IOL). Key Responsibilities and Accountabilities The Role: We are looking for applicants who have a passion for providing world class customer service, strong organisational and communication skills and the ability to influence outcomes by working closely with others. You will be articulate and presentable, motivated to achieve and have willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. Assisting with vision tests and teaching patients how to use and care for contact lenses (full training provided) Completing ‘three way' handovers. Using your excellent customer service skills to advise patients on the most suitable and appropriate solution for their needs. Maintaining an up-to-date knowledge on all products and associated key features and benefits. Accurately maintaining patient records in accordance with GDPR Creating sales opportunities and delivering on challenging, but attainable, targets. Assisting in the running of the store/clinic, greeting patients, answering the telephone, stock ordering, stock checking and general reception duties. Scheduling appointments Skills and Experience Strong, background in a retail sales or service environment Understanding and experience of working to KPIs and deadlines Enjoy being part of a team but still have the drive to work on your own initiative. Essential Skills What's in it for you? Competitive salary Career progression Free or discounted optical products/procedures Cycle to Work Scheme Modern working environment with superb technology support About Us We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to almost 130 stores and clinics and have become the UK's only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we're here to make poor vision a thing of the past for our patients. Over £400 million has been invested in our clinics and in the most advanced technology, so it's no wonder we're the number one choice for laser eye surgery patients in the UK. Every week, our optometrists and surgeons help to transform the vision of thousands of people across the country. Optical Express has more 5 star Trust Pilot reviews than all the other laser eye surgery providers in the UK combined; in fact, over 99% of our patients would recommend us. Optical Express is an equal opportunities employer.