Claims Specialist Apprentice (Level 2/Intermediate)

Maidstone, Kent
£5.90 per hour
04 Jan 2019
21 Jan 2019
Job Level
Contract Type
Full Time

Employer Description

Established in 2014, Orchard Administration is a third party claims handling company.  Starting with just two claims handlers, the team is now 9 people and growing.  Orchard Administration handle vehicle hire excess and motor excess claims.  With a global client base using a bespoke online claim platform which was designed in house.

Description of Vacancy

As a Claims Specialist, you will be assisting customers in all aspects of their claims process. This role involves a lot of interaction with the general public, suppliers and colleagues, therefore you must be a confident communicator and be able to deal with a variety of complex customer queries. If you have the right level of experience, this is a fantastic opportunity to demonstrate your claims handling skills. You will be helping to shape the way we efficiently handle our claim experience. Your responsibilities as a Claims Specialist would include but are not limited to inbound and outbound calls to clients, uploading and assessing documentation and liaising with third party companies on behalf of the client.


£5.90 per hour


The hours of work are Monday to Friday (no weekends or bank holidays), 9am – 5pm.

1 hour for lunch.

Desired Skills

Our customer service team are the ‘voice’ for our company, and so it is essential that candidates have:

  • An excellent grasp of the English language (additional languages will be a huge plus)
  • A confident telephone manner
  • Lightning speed typing skills
  • Superb attention to detail
  • High level of computer skills (being proficient in basic Microsoft Office applications (Outlook, Word, Powerpoint and Excel)
  • Ability to prioritise their own work load.

Personal Qualities

  • Passion
  • Commitment
  • Enthusiasm
  • Proactiveness and flexibility are all essential qualities that we look for in our staff

Qualifications Required

A*-C Maths and English or equivalent

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework - consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

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