Customer Service Manager

Ashford, Kent
£14,500 - £16,500 (increase after probation)
07 Jan 2019
04 Feb 2019
Job Level
Contract Type
Full Time

TavernCreative was born in London in 2017 with one mission; to provide premium products at affordable prices. TC is a growing graphic design company with a focus on invitations & wedding stationery.

After a successful 2018 the TavernCreative team is ready to double in size!
Sound impressive? It’s not.
The role in question is in fact for the first employee of an exciting start-up.
Could you be the one to make this 1 person team a 2 person team?



2019 is all about expansion. At present TavernCreative primarily sells on Etsy:

Your role as Customer Service Manager would see you providing support in the day-to-day running of the business as we explore new selling platforms, expand the product range and ultimately build the TC brand.



  • Responding to emails & messages
  • Personalising customer templates
  • Working with the customers to ensure their designs are perfect
  • Artworking & pre-press
  • Processing the daily orders
  • Social media posts and development of an innovative & effective social media calendar
  • Print production & packaging


Not a graphic designer? No print experience? Perfect!
If successful, you’ll receive full on-the-job training, learning all the relevant software and processes.
You don’t need to have a ton of experience to be successful in this role, but here’s what you do need:

  • An exceptional attention to detail
  • A genuine ambition to provide the best products and services for our clients
  • A willingness to learn and better yourself
  • A strong belief in ‘working smart’ to find more efficient and effective ways to carry out daily tasks
  • An excellent command of the English language - particularly written 
  • Openness and honesty (someone who isn’t afraid to ask questions or admit when they’ve made a mistake)
  • The ability to stay cool, calm and collected under pressure


BONUS POINTS (but not essential):

  • Comfortable with Apple Macs
  • Familiar with Adobe CC - Illustrator, Photoshop & Indesign
  • Social media marketing experience
  • This is an entry level role, so if you’re looking to start your career in an exciting industry, with a company that will provide training, support and biscuits in abundance, then get in touch.

Send your cover letter & CV to John

Good luck.

Job Type: Full-time

Salary: £14,500.00 to £18,000.00 /year

CLOSING DATE 4th February