Customer Service Manager

Location
Ashford, Kent
Salary
£14,500 - £16,500 (increase after probation)
Posted
07 Jan 2019
Closes
04 Feb 2019
Job Level
Administrator
Contract Type
Permanent
Hours
Full Time

TavernCreative was born in London in 2017 with one mission; to provide premium products at affordable prices. TC is a growing graphic design company with a focus on invitations & wedding stationery.

After a successful 2018 the TavernCreative team is ready to double in size!
Sound impressive? It’s not.
The role in question is in fact for the first employee of an exciting start-up.
Could you be the one to make this 1 person team a 2 person team?

 

The ROLE

2019 is all about expansion. At present TavernCreative primarily sells on Etsy:

www.etsy.com/uk/shop/TavernCreative

Your role as Customer Service Manager would see you providing support in the day-to-day running of the business as we explore new selling platforms, expand the product range and ultimately build the TC brand.

 

KEY RESPONSIBILITIES

  • Responding to emails & messages
  • Personalising customer templates
  • Working with the customers to ensure their designs are perfect
  • Artworking & pre-press
  • Processing the daily orders
  • Social media posts and development of an innovative & effective social media calendar
  • Print production & packaging

 

ABOUT YOU
Not a graphic designer? No print experience? Perfect!
If successful, you’ll receive full on-the-job training, learning all the relevant software and processes.
You don’t need to have a ton of experience to be successful in this role, but here’s what you do need:

  • An exceptional attention to detail
  • A genuine ambition to provide the best products and services for our clients
  • A willingness to learn and better yourself
  • A strong belief in ‘working smart’ to find more efficient and effective ways to carry out daily tasks
  • An excellent command of the English language - particularly written 
  • Openness and honesty (someone who isn’t afraid to ask questions or admit when they’ve made a mistake)
  • The ability to stay cool, calm and collected under pressure

 

BONUS POINTS (but not essential):

  • Comfortable with Apple Macs
  • Familiar with Adobe CC - Illustrator, Photoshop & Indesign
  • Social media marketing experience
  • This is an entry level role, so if you’re looking to start your career in an exciting industry, with a company that will provide training, support and biscuits in abundance, then get in touch.

Send your cover letter & CV to John

Good luck.

Job Type: Full-time

Salary: £14,500.00 to £18,000.00 /year

CLOSING DATE 4th February