111 Service Advisor - NHS

Ashford, Kent
Band 2 £17,460 to £18,702 pa
29 Jan 2019
26 Feb 2019
111 SA NHS
Job Level
Contract Type

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’.

Our 3,500 staff provide services to 4.7m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.

111 Service Advisors

As a service advisor, you will be answering calls from the general public, which will include:

- Repeat prescription requests

- Callbacks from patients escalating queries from previous calls with the service

- Escalating clinical concerns to our Health Advisors

- Chasing the Out of Hours providers for a resolution

You will be able to solve routine problems and make straightforward judgements. If you are successful, you will possess general skills and work under close supervision.

The post holder will handle selected calls from patients and healthcare professionals, updating systems as appropriate and following standard operating procedures to respond to callers’ questions.

You do not have to have previous experience within the healthcare sector, as full and comprehensive training will be provided.

You be be required to work a 15 hour week covering weekends and all bank holidays. This role is being offered on a 12 month fixed term contract.

The Trust is committed to equality of opportunity of all staff. We welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, The Trust aspires to reflect the diversity of our community in our workforce and guarantee an interview to candidates with disability who meet the minimum criteria specified.

We particularly encourage applications from black, asian, ethnic minority, and disabled applicants as these groups are currently underrepresented in the organisation.

When completing the application please use your passport name and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

Should you require an application form in an alternative format off line, please contact recruitment@secamb.nhs.uk stating the vacancy reference number and we will be happy to provide this.

When completing the reference section, please include details to cover the last 3 years history.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.

Please note that we contact all applicants via NHS Jobs and would advise you check your NHS Jobs account regularly.

Please be aware that the trust reserves the right to close this vacancy early if sufficient applicants are received.

Follow our recruitment on Twitter @SECambRecruit and check out our Facebook page - SECAmb Recruitment

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