Customer Service Apprentice

Westerham, London (Greater)
£10,000 per year
18 Feb 2019
18 Mar 2019
Job Level
Contract Type
Full Time

Employer Description

Shower manufacturer who builds and sells the brand to both B2B and B2C channels.

Head office in Westerham has in excess of 250-300 people covering all elements including operations/production/ marketing/quality/accounts and customer service opportunities.

Travel Information

 Located near Westerham town centre

Regular bus services from Sevenoaks, Bromley, Tonbridge and Tunbridge Wells


Description of Vacancy

Supporting our contact centre staff to deliver a great customer experience. Handling calls, dealing with requests for parts, service or providing technical information.

To support the Aqualisa customer journey.

Understanding how our customers contact us.

How we direct & handle our calls, taking distress calls from customers who have a warranty in place on their purchase and raising a service call or arranging a replacement part to be sent.

Arranging a replacement product or repair for those customers who fall outside of the warranty period and upselling a replacement shower package to retain our customer.

To support our Field service team by processing and raising parts for service calls and effectively planning routes to ensure we attend a customer’s property within our service level agreement of 5 working days.

To support the Trade sales team in processing or checking orders, confirming parts and availability.  Answering phone or email enquiries.

General filing or admin responsibilities.

We will train to handle calls, live chat and email and provide cover in our busy reception area.



£10,000 per year



8.30am – 5pm

1 hour lunch break.

37.5 hour per week will be worked within the shift pattern


Skills Required

Good communicator, customer focused, proactive. Seeks to provide a positive outcome.


Qualifications Required

Maths and English – grade 4 or above


Personal Qualities

Friendly, approachable, calm under pressure. Team player.


Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards


Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.