Customer Service Opportunities

Competitive salaries and benefits package
22 Feb 2019
10 Mar 2019
Contract Type
Full Time

Exciting Customer Service Opportunities in the Housing Sector…

  • Various locations in East Kent
  • Competitive salaries & benefits package
  • East Kent Housing

Customer Service and Benefits Advice Superstars wanted! Be part of the exciting future of East Kent Housing.

East Kent Housing needs YOU!  We operate in a challenging and rewarding environment and have recently changed our operating model to prepare us for the future.  We have several exciting career opportunities for people with energy, ideas and passion to join our Customer Services team.

What do we do?

EKH is part of a growing sector which aims to make sure that everyone has a secure home they can afford.  We manage over 17,000 properties for the four councils of East Kent (Canterbury, Dover, Folkestone & Hythe, and Thanet).  We are responsible for the inspection, repair and maintenance of residents’ homes, the collection of charges and rent, and support our residents by providing advice services and responding to enquiries and issues affecting them and the communities that we serve.  Our people work in both customer-facing and business support roles as part of a large not-for-profit organisation focused on making a difference in the community and to peoples’ lives.

Why join East Kent Housing?

A job in housing is never dull, it is often challenging and rewarding, and we love the fact that every day at EKH is different.  Our people go above-and-beyond to deliver an outstanding service to both internal and external customers.  With a wide variety of different roles across the organisation, there is plenty of scope for career growth and development.  In addition to competitive salaries, we offer great benefits including agile/flexible working, annual leave of up to 30 days per year, generous employer pension contributions – and, of course, a great team to work with!

Our Culture

At EKH we work together in a way which makes us feel valued and recognised for what we do, while always looking for ways to improve.  Our customers and our colleagues are really important to us, and we work together to deliver the best service possible to our customers.

Current Vacancies

We have roles in our Customer Services team.  For all our  roles we need people who can demonstrate customer awareness and who are great team players, combined with a genuine passion for making a difference.

Income Recovery Officers £22.5k - £26.5k

Are you committed to providing excellent customer service? Are you a real team player? We have a number of positions for customer service professionals who work with a high attention to detail to ensure effective rent collection and support our tenants with their Universal Credit payments.

Senior Income Recovery Officers £26k - £30.5k

Are you a customer service professional? Do you have experience of managing a team? As a Senior Income Recovery Officer you will manage a team of Income Recovery Officers, working closely with your team to ensure effective rent collection and support our tenants with their Universal Credit payments.

Senior Benefits & Money Advisors £30k - £34.9k

Are you experienced in benefits advice? Do you have experience of managing a team? In this direct customer contact role you will work with your team of Benefits & Money Advisors to provide a comprehensive welfare benefits and financial inclusion advice service to our tenants, to help them to maximise their income. 


East Kent Housing has an exciting and bright future ahead.  If you want to be part of our journey, visit to find out more about our current vacancies, read our job descriptions, and to apply! Closing date is midnight Sunday 10 March 2019.

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