Apprentice Customer Service Advisor (Level 2/Intermediate)
Stellisons Electrical and Fitted Kitchen Specialists are a family run business, established for 50 years.
We have branches across Kent and Essex, and our friendly and personable staff offer a wealth of knowledge and experience giving advice on any of our electrical or kitchen products.
Description of Vacancy
If you are looking for an opportunity to hone your customer service skills then this is a great opportunity for you.
Working with a well-established electrical firm you will play a key role in ensuring that all customers visiting the store feel well-informed about our products and satisfied with the service they receive from us.
There is scope to progress within the organisation following the completion of your apprenticeship, so if this sounds like the role for you then please apply.
Tasks will include but are not limited to the following:
Dealing with customer enquiries both over the telephone and face to face
Understanding and being able to explain products and services to customers
Handling customer information securely
Stock duties, including manual handling and receiving deliveries
£3.70 per hour
40 working hours per week.
You will be working 5 days every week, 09:00 – 18:00, with an hour for lunch (unpaid) each day.
Shifts will include weekends.
The successful applicant should and have good communication skills (both in person and over the telephone) and be able to handle customer data securely.
The successful applicant should be punctual, adaptable, willing to learn, and a good team player.
Professional presentation is also essential for this role.
Minimum grade D/3 in English & Maths GCSE (or equivalent)
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.