Technical Customer Services Advisor

Location
Dartford, Kent
Salary
£18500 - £19000 per annum + parking, pension, holiday
Posted
12 Mar 2019
Closes
09 Apr 2019
Ref
EE/12032019
Contact
Eleni Elias
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
I am currently working with a bespoke manufacturer in Dartford that are seeking a Technical Customer Services Advisor.

The Technical Customer Services Advisor role will ensure all levels of customer satisfaction are met by investigating all technical issues for a range of customer and clients.

Main responsibilities will include:

- Accurate input of customer orders onto SAGE 100
- Diagnose client and customer technical issues
- To build effective and long lasting customer relationships from providing a high level of customer service
- Undertake a range of administrator duties
- Manage own workload/objectives
- Develop high levels of product knowledge
- Effectively manage customer complaints, ensuring they are dealt with and resolved
- Good time management

The ideal candidate will need to be highly motivated, customer service driven and able to manage their time efficiently.

Skills and experience required are:

- Ability to work on own initiative
- Experience working in a Customer Service environment
- Ability to find solutions to solve problems
- Computer literate and good MS Office skills
- Self-motivated with a proactive 'can-do' attitude

Hours of work are 08:30 - 17:30, Monday to Friday.

You will also get the opportunity to earn more with technical training opportunities to expand your knowledge and skills.

If you are interested in this position, then please apply or call Eleni on 01622 822 807.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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