Credit Hire Monitoring Claims Handler
Purpose of the Role: Work as a team to pro-actively manage claims where there is ongoing hire, reducing the company's overall hire duration. Monitoring of ongoing hire and processing of credit hire payment packs. Identify cases where we can intervene and settle the third party's claim to reduce overall hire duration. To provide a professional and efficient service to third party claimants. Application of accurate reserves in line with company guidelines. Contribute towards continuous improvement with the generation of ideas. Key Responsibilities: Contacting all potential Claimants in a timely manner to establish our exposure to ongoing hire. Identify cases where intervening on repairs/total loss will expedite settlement of the third-party claim. Reviewing Credit Hire payment packs. Ensure effective communication is maintained. Ensure potentially fraudulent claims are identified and appropriately referred. Application of accurate reserving. Effective use of schedules to minimise hire duration and indemnity spend. Ability to interrogate expert reports to ensure the most economical settlement of the claim. Endorse and drive the company values and behaviours. Critical Competencies: Persuasive, strong and confident communicator. Ability to use own initiative to explore all options in order to achieve the best outcome for the business. Motivated self-starter. Ability to work as a team. Sound experience within a claims or sales environment.