Quality Improvement Manager

Dover, Kent
£40k - £45k (DOE)
15 Mar 2019
10 Apr 2019
Job Level
Contract Type
Full Time

Quality Improvement Manager


£40k - £45k (DOE)

Job Purpose

The post holder is responsible for driving efficiency and quality.

Responsible for evaluating business practices to identify ways to improve productivity, reduce costs and make the best use of business’s resources.

In order to achieve this the post holder is responsible for delivering an Integrated Management System and associated improvement projects that deliver continual improvement in the quality of services to our customers by:

Providing a clear documented management system

Raising employee engagement and productivity

Reducing baseline costs

Breaking down internal silos

Seeking better alignment between strategy, objectives and organisational capabilities.

The post holder will work closely with managers and staff and undertake a leadership role that champions customer and stakeholder value and puts quality at the heart of how we work.

The post holder will work closely with safety and environmental colleagues and take responsibility for delivering an integrated management system that efficiently and effectively supports all 3 disciplines and meets the requirements of ISO9001, OHSAS18001/ISO45001 and ISO14001.

Duties of the Post Holder

To ensure that the Integrated Management System is improved and maintained for all activities carried out within the jurisdiction; including those of its tenants, contractors and supply chain in accordance with the requirements of ISO9001, OHSAS18001/ISO45001 and ISO4001 standards.

To maintain a system for control of all management system documents.

To plan and manage an internal audit programme in order to give assurance to the board of the effectiveness of the management system and to liaise with certification and other external audit agencies.

Integrate the quality, environmental and safety management systems in order to deliver a more efficient and effective total management system for all.

Advise management on the formulation and suitability of processes and procedures throughout the whole product life cycle in order to deliver a quality service to our customers.

 To be responsible for the Board’s SHEQ policy and annual objectives and targets.

To ensure the implementation, monitoring and reporting of Key Performance Indicators to measure the efficiency of the products and services.

To liaise with staff, users, customers, stakeholders, contractors and the supply chain to improve efficiencies in all processes, eliminating single points of failure wherever possible.

Coach colleagues across the organisation to change perceptions of quality through education, training and awareness so that people buy in to the process and see the value.

To identify and report on any issues and risks that affect service delivery and ensure the introduction of appropriate risk control measures.

To investigate any NCRs and deviations in service and implement options for quality standards and quality control measures.

Design and lead the delivery of a system of inspections, calibrations and audits that provide adequate quality control and assurance on the effectiveness of the Quality Management System and associated processes.

To provide a report of progress to the Board and senior managers on a monthly and annual basis and prepare other documents and reports as required.

Generic Duties

To comply with environmental instructions and to identify potential risks to the environment, or areas where environmental impact can be reduced.

To identify and manage risks, particularly those which affect safety, and to ensure that all tasks under your control are performed with the utmost regard for health and safety. To facilitate effective communication on risk and safety issues between the team and senior management.

Any other duties assigned by the manager or supervisor from time to time. Such duties will be reasonable in relation to the job holder’s skills, abilities and status.



Practitioner of the Chartered Quality Institute (CQI), IRCA or equivalent

Lead auditor ISO9001


Extensive experience in implementing and managing an integrated Quality, Safety and Environmental management system.

Proven experience in delivering improved service delivery through the implementation of ISO compliant management systems.

Extensive experience auditing a wide range of industry types.

Specialist Skills and Knowledge

Practical knowledge of ISO9001, OHSAS18001/ISO45001 and ISO14001


Experience of working in a engineering/ construction background.

Experience of working in a multifunctional operational environment

Experience in delivering cultural change

Interpersonnel UK Ltd is acting as a recruitment consultancy on behalf of our client.
Interpersonnel is an equal opportunities employer.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion