Graduate Support Analyst

Tunbridge Wells, Kent
Salary - £20,000 per annum + benefits
03 Apr 2019
01 May 2019
Job Level
Graduate Trainee
Contract Type
Full Time

MDSL in Tunbridge Wells has an opportunity for a Graduate Support Analyst.

The purpose of the Support Analyst is to provide excellent customer service and technical expertise through the administration, escalation and/or resolution of issues. This position requires a very careful adherence to well-defined work where repeatable results are needed. The work is highly precise in nature and requires a very strong attention to detail. It is vital for the work output to be very high quality, with correct results, time and time again.  The work a Support Analyst does is helpful in nature; providing support and/or service to others in an environment free from competition. Interacting with customers requires a professional, formal manner where the focus is on completing the task pleasantly and correctly.

General Requirements:

  • Strong analytical skills and communication skills with the ability to convey complex issues in a clear, concise manner Excellent organizational, prioritization and time management skills Strong external customer service orientation Technical aptitude with working familiarity of Windows, UNIX, Oracle, or SQL Server

Beneficial Skills

  • Familiarity with SSL, SSO, SSH
  • Experience working in a software development environment
  • Experience supporting enterprise level web applications 

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