Service Assistant

Recruiter
Inchcape Retail Limited
Location
Sandling
Salary
£20,000 per annum
Posted
19 Apr 2019
Closes
19 Apr 2019
Ref
1118854397
Contract Type
Permanent
Hours
Full Time
Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016 Do you want to join in our success? Service Assistant - Audi, Maidstone The Role As a Service Assistant you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. Our Service Assistants support the Service team ensuring that all customer communications and paperwork are in order prior to and while the vehicle is in our Retail Centre. They have excellent communication and organisational skills in order to liaise with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. They are quick to identify the needs of the customers and opportunities to upsell. They are able to work to tight timescales and thrive off the pressure of a busy service department. The Service Assistant will work with all colleagues across the Retail Centre to provide a seamless service to customers; informally observe and respond to the needs of customers who are not being attended to by other members of the team. Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on departmental targets. Passion for the product and delivering incredible customer service will be evident in everything you do. Role Requirements To be a success in this role, you will have: Effective communication skills Commitment to delivering customer excellence A good standard of verbal and numerical reasoning Computer literacy A keen eye for detail Previous experience in a customer facing role Your Responsibilities To provide an outstanding level of customer care ensuring the highest standards of satisfaction Supporting the Service Advisor in undertaking day to day tasks such as creating next day job cards, checking manufacturing systems for service measures and recalls Acting on opportunities to promote and sell Manufacturer or Inchcape Service Plans Works with all colleagues across the site to provide a seamless service to customers; informally observe and respond to the needs of customers who are not being attended to by other members of staff Schedules work to meet customer requirements, taking into account Workshop/Bodyshop utilisation targets, job complexity and parts availability Benefits Service Assistants will receive a guaranteed base salary , with a we also offer great benefits including: 22 days holiday, rising to 25 after 5 years Company pension scheme, Life assurance Childcare voucher scheme Discount gym membership Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers Cycle to work scheme

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